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Does Early Jewelry do custom orders? Does Early Jewelry do repairs? Can I get my Early Jewelry pieces gift-wrapped? Has Early Jewelry been in the news? Does Early Jewelry ship overseas? Can I return an Early Jewelry piece? How much does shipping cost? What if I need my order sooner than 3 to 8 business days? How can I pay for my Early Jewelry purchase? How secure is Early Jewelry’s checkout process? How do I care for my Early Jewelry pieces? What if I lose an earring? How long will it take to process and ship my Early Jewelry order? Does Early Jewelry do custom pieces for special occasions, such as weddings? Where can I find Early Jewelry in stores? What is Early Jewelry’s environmental policy? What is Early Jewelry’s mission statement? What does “handmade” mean to Early Jewelry? Does Early Jewelry do custom orders? We love to create custom pieces. Please email us with the heading “Custom Order” and provide details about what you’re seeking. We’ll get back to you within 24 hours. Does Early Jewelry do repairs? Yes we do. We want you to enjoy your Early Jewelry for a long time. If one of your pieces needs repair work, we will do it free of charge within the first year. After a year, we may charge a fee (rates depend on the materials and labor.) To have an item repaired, please contact us by email or phone and provide the following information: Your name Your receipt number (Proof of Purchase) Email address or phone number where you can be reached Your mailing address Details on what repair work needs to be done (Please provide as much detail as you can.) We will ask you to mail the piece to us. Please pack carefully and insure your package; we are not responsible for lost or damaged packages. Can I get my Early Jewelry pieces gift-wrapped? Absolutely! Early Jewelry pieces are the perfect gift for any occasion. We can wrap it beautifully, add a personalized note, and ship it directly to the lucky recipient. Please email us with the subject “Gift,” and we’ll be happy to accommodate. Include information about the occasion and what you’d like the gift card to say. Has Early Jewelry been in the news? Yes! Early Jewelry has been featured in Nylon magazine (March 2007), Hallmark magazine (November/December 2006), Daily Candy (October 17, 2006), TimeOut Chicago (September 22-29, 2005), and the San Francisco Chronicle (July 17, 2005). Click here to visit our press section. Click here to download a PDF of these articles. (.pdf coming soon) Does Early Jewelry ship overseas? Yes; we’re more than happy to send Early Jewelry all over the globe. Shipping cost and time will vary depending on the international location. Please email us the destination with the subject “International Shipping,” and we contact you with the cost of shipping to that location. Can I return an Early Jewelry piece? We want you to be 100 percent satisfied with your Early Jewelry. If for any reason you are not completely happy with your order, you may return unworn jewelry for credit with Early Jewelry within the first 30 days you receive your order. (Shipping fees are non-refundable.) The jewelry must be in a resalable condition when shipped back to us. Sale items are not returnable. To return an item, please contact us by email or phone and provide the following information: Your name Your receipt number (Proof of Purchase) Specify that you are returning the item Email or phone number where you can be reached Your mailing address Reason for the return We will ask you to mail the piece to us. Please pack carefully and insure your package; we are not responsible for lost or damaged packages. How much does shipping cost? We ship all orders via USPS priority mail, which takes 2 to 8 business days & costs $6. We provide delivery confirmation for every package. * Alaska, Hawaii, or Puerto Rico Add an extra $10 to shipping charge. What if I need my order sooner than 3 to 8 business days? We’re happy to accommodate rush orders. We add a $5 fee plus any additional shipping charges. Please send us an email with the subject “RUSH,” and we’ll get back to you immediately with an estimated date we can get it finished. How can I pay for my Early Jewelry purchase? Early Jewelry accepts Visa, Mastercard, and American Express. How secure is Early Jewelry’s checkout process? Early Jewelry uses Authorize.net, the most trusted, secure internet credit card-processing service, to process your payment. When you are ready to checkout, clicking on “Proceed to Payment” automatically connects you to a secure website where you may enter your ordering information, including credit card number. We at Early Jewelry never see this confidential information; it is processed entirely through Authorize.net. After the transaction is complete, we receive an email with your order and shipping address, and we take it from there! For more information, go to www.authorize.net. How do I care for my Early Jewelry pieces? Wear and tear happens to everyday jewelry, so clean your pieces often. Storage: Store in a jewelry box or airtight container. This will help slow tarnishing of silver, which is a natural process as it comes into contact with air. Also, careful storage prevents damage to feathered pieces. Polishing: Buy a jewelry polishing cloth; This is the safest way to keep your jewelry bright. Cleaning: To clean metal pieces, such as silver or gold filled chain, mix a little baking soda and water in your palm to make a paste, and gently rub the chain with the mixture. Rinse well with water and pat dry. To clean wood or leather pieces, simply wipe with a damp (not wet!) cloth. Be especially delicate with wood screen-printed earrings: Excessive rubbing can smear the design. (We choose acrylic inks over plastic inks; plastic inks are more toxic and environmentally harmful.) Keep away from pets; Early Jewelry pieces could become fun play toys, and the feathers or leather could be easily damaged. What if I lose an earring? We are happy to send you a replacement earring for half the cost of a full pair. Please contact us for specific information and pricing.What is Early Jewelry’s policy on damages? Early Jewelry packages each order by hand, taking care to prevent damage during shipping. However, if you receive a damaged piece, we are happy to send a replacement. Simply send back the damaged item, and upon receipt we will ship a replacement to you at no cost. Please provide the following information with your piece: Your name Your receipt number (Proof of Purchase) Specify that you would like a replacement for the item Email or phone number where you can be reached Your mailing address Please pack carefully and insure your package; we are not responsible for lost or damaged packages. How long will it take to process and ship my Early Jewelry order? We at Early Jewelry are proud of our personalized and efficient customer service. For individual online orders, we process your order the day we receive it. Because our pieces are custom-made to order, we begin creating your piece according to your specifications right away. Most orders are shipped within three business days; for larger orders, please allow up to two weeks for delivery. Does Early Jewelry do custom pieces for special occasions, such as weddings? Yes. Early Jewelry can create special custom pieces specifically for wedding parties or any other occasion. Please contact us by email or phone, and we’ll discuss what you’re looking for. Where can I find Early Jewelry in stores? Click here to find a store that carries Early Jewelry. What is Early Jewelry’s environmental policy? Click here to read our stance on the environment. What is Early Jewelry’s mission statement? Click here to read our mission statement. What does “handmade” mean to Early Jewelry? Click here to read about handmade products. |
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